There is nothing more frustrating than paying for expensive items from a vendor only to have them fail prior to the anticipated and agreed upon lifecycle. Many organizations struggle with part-swapping and creating additional redundancies in their physical plants as a result of poor vendor reliability. In order to recoup funds and/or gratis replacement of failed assets, GG-AS works with clients to implement warranty management programs.

 

Our warranty solutions are designed to meet the specific requirements of both the manufacturers and the dealers in order to achieve a service standard which gives the brand a competitive advantage.

 

• Creating a full warranty management program, process and document for new and existing facilities

• Data mining and collection of vendor data and associated warranty data

• Equipment research of installation dates versus warranty expiration periods

• Integrating warranty dates with equipment master data in your CMMS/EAM system and Document Management System

• Business process mapping for handling equipment under warranty from problem identification through supplier resolution

• Integrated reports highlighting warranty status and cost avoidance/savings realized

• Training personnel on managing the warranty process

• Setup of quality assurance inspection process for incoming rebuilds and repairs of assets

• Supplier rating and performance reviews (Repair/Overhaul and OEM vendors)

• Preventive Maintenance program on critical stored spares to maintain warranty agreements

 

Benefits to manufacturers, importers, dealerships and workshops

 

• Significantly reduced warranty expenditure

• Reduced amount of inappropriate / disproportionate repair work (working hours)

• Minimized repeat repairs and repeat visits

• Improved workshop efficiency, capacity utilization and productivity

• Increased dealer and customer satisfaction